VOICE SERVICES

Pacific Wave offers you the most advanced voice platform in Hawaii that will allow you to connect, communicate and collaborate – seamlessly. While many voice service platforms are created from old telecom lines which have been repurposed, our voice service is a true SIP (Session Initiation Protocol) network that has been built from the ground up. This means you get crystal clear audio quality that traditional phone lines simply cannot deliver.

Our network is load balanced across 3 geographic regions, on a call-by-call basis. In the unlikely event of equipment failure, the call continues to a region without dropping the call or anyone knowing of the failure. Our Interconnection Peers are also fully-redundant, so if there is an outage at a peer we send your call through a different one – seamlessly.

All of our voice services come with our world-class support as a standard and a quick installation time of 10 days or less.

HOSTED PBX
Everything your employees need to effectively communicate with customers, suppliers, and co-workers. Business voice, auto attendant, audio and video conferencing, and instant messaging are all available.
VIRTUAL PBX

In today's mobile workforce, some of the most successful companies work remotely. For this, we have developed our Virtual PBX so your company can have the call features you need while being mobile.

SIP TRUNKING

Significantly decrease your company’s communication costs by adding SIP trunks to your existing PBX equipment. Your PBX provider can move away from the headaches of TDM conversions and truly see what Hawaii's only pure SIP Network can do for you.

BRILLIANT CALL QUALITY

WE TRANSMIT IN FULL G.722 AND G.711. SINCE OUR NETWORK DOES NOT SIT IN THE AUDIO PATH, YOUR CALLS ARE ROUTED OVER THE MOST DIRECT PATH.

VOICE FEATURES

Our service has over 300 different capabilities to help you design a system that meets your specific needs. Items are broken down by: Base Included Features, Add-On Features & SIP Trunk Features. Contact us so we can help you get the features you need!

PBX BASE FEATURES

Caller ID

Voicemail and Voicemail to Email

IVR Auto Attendant

Confrence Center

Fax Server

Soft Phone Integration

Failover Routing

E911

PBX ADD-ON FEATURES

Voicemail to Text

International Calling

SMS/MMS

Call Center

Advanced Conference Center

Jabber Integration

SIP TRUNK FEATURES

Caller ID

Failover Routing

E911

Global Call Forward

Voicemail to Text

SMS/MMS Add-On

ANSWERS TO COMMON QUESTIONS

VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.
If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

Companies are accustomed to paying more for new technology and most are pleasantly surprised when they find that VoIP is actually less expensive than comparable business plans on regular landline phones.

The actual cost of upgrading to VoIP will depend on many factors but the organization will definitely cut down on costs, both immediately and over the long-term.

VoIP actually enables organizations to enjoy more features when compared to landlines. Some features are implemented more efficiently on VoIP and there are a number of features that are simply unavailable on older PSTN technology.

No, we can port existing numbers to the new VoIP service.  During the conversion time, we forward your number to a temporary number that will be replaced when your existing number is ported in.

TAKE COMPLETE CONTROL OF YOUR INFRASTRUCTURE

No upfront costs. No costly purchases. 24/7 on island support.