SINGLEPOINT


FULLY REDUNDANT

REDUNDANT RING PROTECTION

With the extensive use of cloud services, businesses are more reliant than ever on network services. Without a dependable connection, a company can come to a halt: the CRM tools, enterprise email, accounting systems, file sharing, and other cloud-based applications that power everyday business become inaccessible. This puts pressure on network connections, unlike anything we’ve ever seen before.

Most customers believe that if they get two separate carriers, they are diverse. The reality is that most telecom services enter a building through the same conduit or connection method. So in most cases when one carrier goes out in a location, so does the other. Common Infrastructure conduit that holds all of the fiber optic cables in an area also houses multiple fiber carriers. Because of this when a fiber break happens multiple carriers are usually affected.

The addition of specialized hardware that allows for failover routing is expensive. When a break happens, if your lucky enough to have your second carrier not affected, there is always a slight network failure or loss of specific systems because of the re-homing of the new IP address used.

With all of these factors in mind, Pacific Wave created our Single Point connections. This connection utilizes the fiber infrastructure; as well as an equal speed, and completely diverse wireless connection. When a fiber or telecom outage happens, your network fails over to the wireless connection in less than 30ms. Moreover, since the connection is built as an engineered redundant link, your public IP never changes. In most cases, a full path outage can happen, and you will never know it because your network will failover to the redundant path and your systems will operate as usual.

PRIMARY FIBER OPTIC CONNECTION
Pacific Wave has access to all of the fiber optic networks in Hawaii. This access allows Pacific Wave to provide direct fiber optic services across the entire State.
SECONDARY FIXED WIRELESS CONNECTION

Pacific Wave owns and operates the most reliable and largest Fixed Wireless network in Hawaii. Our Multi-Gigabit Wireless network can act as a fiber replacement or augment your existing services.

TRUE DIVERSE PATH REDUNDANCY

THE ONLY CARRIER TO OFFER DIVERSE LAST MILE AND CARRIER DIVERSITY

FEATURES

HIGH-SPEED CONNECTIVITY

Speeds from 25 Mbps to 10 Gbps

SYMMETRICAL SERVICE

Equally fast download and upload capabilities

SCALABILITY

Easily increase bandwidth without costly equipment changes

CONSISTENT PERFORMANCE

Always consistent peak speed, 24 x 7

QUICK SETUP

Installation typically in 10 days or less

NETWORK RELIABILITY

Service Level Agreement (SLA) guarantees 100% uptime

ANSWERS TO COMMON QUESTIONS

What is the difference between dedicated and shared bandwidth?

Dedicated Internet Service (DIA) is a private connection between an ISP and the customer’s premises. This means that the bandwidth you purchase is for your use only; there are no other users sharing the connection so the speed advertised is the speed you get.

 

Shared Internet Access (SIA)  is where users of a service share facilities in order to save money. This is the typical residential Internet model, whereby a number of consumers access a Internet connection and the bandwidth of that connection is shared between them.  Shared bandwidth generally has an up to disclaimer in the package selection.

 

Pacific Wave only sells Dedicated Internet Access (DIA)

Do I have to buy or lease equipment from Pacific Wave?
No. Pacific Wave will place some equipment at your site to enable you to receive our services. You will not need to purchase or lease this equipment. This equipment will remain the property of Pacific Wave and will be maintained by our technicians.
How long does installation take?

Installation generally takes 2-5 hours for business Internet services – depending on your location and type of installation required.

We can usually install services within 3-10 days from when we receive a complete order from you. Special circumstances may delay service provisioning, such as some complex dedicated high-speed connections, difficult installation environments, etc.

What does "Standard" installation include?

Standard Installation includes the following:

Installation of Pacific Wave’s Equipment

Basic Mounting Hardware

Up to 250 feet of Ethernet cabling, with no more than 100 feet inside the building

Up to 3hr of technician time for cable routing work

Extra setup or installation fees may apply for unusual installation requirements. Our installation technician will discuss the installation requirements and plans before installing your new service.

TAKE COMPLETE CONTROL OF YOUR INFRASTRUCTURE

No upfront costs. No costly purchases. 24/7 on island support.

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