DIRECT INTERNET ACCESS
THIS ISN'T "SHARED INTERNET". THIS IS "DIRECT INTERNET ACCESS" !
ANSWERS TO COMMON QUESTIONS
Dedicated Internet Service (DIA) is a private connection between an ISP and the customer’s premises. This means that the bandwidth you purchase is for your use only; there are no other users sharing the connection so the speed advertised is the speed you get.
Shared Internet Access (SIA) is where users of a service share facilities in order to save money. This is the typical residential Internet model, whereby a number of consumers access a Internet connection and the bandwidth of that connection is shared between them. Shared bandwidth generally has an up to disclaimer in the package selection.
Pacific Wave only sells Dedicated Internet Access (DIA)
Installation generally takes 2-5 hours for business Internet services – depending on your location and type of installation required.
We can usually install services within 3-10 days from when we receive a complete order from you. Special circumstances may delay service provisioning, such as some complex dedicated high-speed connections, difficult installation environments, etc.
Standard Installation includes the following:
Installation of Pacific Wave’s Equipment
Basic Mounting Hardware
Up to 250 feet of Ethernet cabling, with no more than 100 feet inside the building
Up to 3hr of technician time for cable routing work
Extra setup or installation fees may apply for unusual installation requirements. Our installation technician will discuss the installation requirements and plans before installing your new service.